Downloaded purchases, including Books, Apps, and Newsstand items (periodicals), are not returnable. If there was an error in your purchase, please contact Customer Service at +599 9 4621396
If you’re not satisfied with your purchase, except for downloaded products, you may return it for a refund.
We will issue a refund to you in the form of a credit voucher for items returned within 14 days. Items must be returned in their original condition; shrink-wrapped products must be unopened.
Returns are accepted within 14 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Toys & Games can be send (UPS, DHL, FEDEX) with the original packing slip to:
Van Leeuwenhoekstraat 36
Items That Cannot Be Returned
We are unable to accept returns for e-Books and other digital content, downloadable PDFs, gift cards, and shrink-wrapped items that have been opened.
Bulk orders of 50 or more copies are non-returnable.
If your return is shipped or brought to a store after the timeframes indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.
NOTE: Shipping charges are non-refundable.